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BLACK FRIDAY FAQS

        Black Friday
Shipping & Delivery
Returns
Orders & Tracking
Products & Stock
Payments & Gift Cards

Don’t buy wondering. From the discounts to the juicy details, we’ve answered all of your burning questions about our Black Friday Sale period.

                  I’ve sent a support enquiry, when should I expect a response?
                  
                Our Black Friday sale is seriously big, so we’re expecting to see a large increase in the number of enquiries during our sale period. Our dedicated customer support team will be working tirelessly to answer all of your enquiries, but please allow 2-5 days for a response.

                  How long will my parcel take to be dispatched?
                  
                Massive sales mean a massive number of orders. While we’ll be doing everything in our power to get your activewear to you as quickly as possible, some orders may take up to 5 business days to dispatch. Please note that dispatch is the time it takes from receiving your order to it leaving the warehouse with one of our shipping partners. Delivery time is the time it takes to get to you once our delivery partners pick up your package from one of our fulfilment centres. Please be mindful of this when anticipating how quickly you’ll receive your order.

                  When does the sale start?
                  
                Our Black Friday sale will start at 8:00AM AEDT on November 4th.

                  Why is the site locked down?
                  
                We want our Ryderwear community to have the best Black Friday experience possible. We’re taking our site down right before we make it live, so we can make sure everything is working perfectly for our smoothest sale yet!

                  Are my items reserved in the cart?
                  
                Stock is limited and sells out quickly on Black Friday, so we can’t hold your items in your cart until your payment has been confirmed. We recommend preparing a Wishlist with the items you love, so you can get your hands on your favourite activewear as quickly as possible!

                  Will shipping be delayed?
                  
                With the high volume of orders we expect to see, as well as the increase in packages in the postal system during the Black Friday period, shipping delays may be expected. Rest assured that our team is working around the clock and with carrier partners to ensure that you get your order as soon as possible.

                  Can I return items purchased during Black Friday?
                  
                Absolutely. Our standard returns policy will apply if things don’t quite work out, and Ryderwear has a brand new returns portal in place to make things super simple and convenient. View all the info on our returns page.

                  How long does it take to process my return?
                  
                Please allow 14 business days to process once the items have arrived back in our warehouse.

                  Can I use a discount code or gift card to make a purchase during the sale?
                  
                Yes, you can use 1 x discount code or BeneFITS voucher and 1 x gift card per transaction.

                  Where do you ship to?
                  
                You can view a full list of the countries that we ship to here.

                  Where is my order shipped from?
                  
                Orders placed from our AU/US/UK site are shipped from our Australian fulfilment centre.

                  Will I have to pay customs & duties on my order?
                  
                Our shipping & delivery page will tell you if you will be eligible to pay customs & duties. Simply select your country of delivery from the dropdown.

                  How much does it cost to ship my order?
                  
                Shipping costs for your order can be viewed here. Simply select your country of delivery from the dropdown.

                  Can I change my address once the item has been dispatched?
                  
                Domestic customers can change their address by contacting the delivery partner who has their parcel. International customers will need to wait until the parcel arrives in their country and is transferred to our domestic delivery partner before they can change it with the courier.

                  How do I return an item?
                  
                We’ve made our returns process simple. Just head to our returns page for the full instructions and return policy.

                  What if my item is faulty?
                  
                If you’ve received an item which you believe to be faulty, please do not hesitate to contact our customer service team with clear pictures and a detailed description, as well as your order details (order number and email address associated with the purchase).
We will refund the cost of return and arrange a replacement or refund if the item is found to be defective.

                  How will I be refunded?
                  
                You will be refunded via the original payment method used on your order or via store credit, depending on the option you chose when requesting the return.

                  Can I exchange an item?
                  
                While we’re working hard on creating an exchange process, exchanges are not currently available to customers.

                  I received my item as a gift, how can I return it?
                  
                To return an order received as a gift, we need the original buyer to contact us with the order details, and we can then follow the return policy.

                  How can I track my order?
                  
                Follow your activewear from dispatch to your doorstep by using your order number and email, or your tracking number to track your order here.

                  Can I cancel my order?
                  
                Due to the speed and efficiency of our distribution centres, once you hit Pay Now, we’re unable to cancel your order. However our simple new returns process means refunding your activewear is easy. Head to our Returns Page to find out how.

                  Can I amend my order after it has been placed?
                  
                Due to the speed and efficiency of our distribution centres we’re unable to make changes to your order, but if you’d like to change your shipping address, contact the shipping partner when you receive your tracking info, then organise delivery to another location.

If you have any further inquiries or questions, please don’t hesitate to contact our friendly customer service team and we’ll do our best to accommodate your request.

                  What if I don’t receive my order confirmation?
                  
                Sometimes order confirmation emails can be redirected into junk inboxes. If you don’t have the order confirmation email in either inbox, you can contact us and our customer experience team will be able to confirm your order.

                  Why was my order automatically cancelled?
                  
                Sometimes orders are incorrectly identified as fraudulent by our system, causing them to be automatically cancelled. If you think you’ve been affected, contact our team and we will look into this for you.

                  What is the warranty on products?
                  
                All Ryderwear products have a warranty period of 3 months from the date of purchase. We will replace all items with a manufacturing defect, but as a general rule, any orders outside the 3-month period (from date of purchase) will not be covered under warranty and we do request clear pictures in order to assist further.
If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team with clear pictures and a detailed description as well as your order details (order number and email address associated with the purchase).

                  What’s your sizing like?
                  
                We’ve included a helpful size guide on each of our product pages. If the item is a smaller or larger fit that normal, it will be noted by the sizing chart.

                  What happens if my item is faulty or damaged?
                  
                If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team with clear pictures and a detailed description, as well as your order details (order number and email address associated with the purchase). We will refund the cost of return and arrange a replacement or refund if the item is found to be defective.

                  Can I purchase a Ryderwear Gift Card?
                  
                You sure can! A Ryderwear gift card is the perfect fitness gift. You can find our gift cardshere. Gift cards are not exchangeable for cash.

                  How will I receive my Gift card?
                  
                Gift cards are sent electronically via email within 24 hours of the purchase. If purchasing a gift card for someone else, you can elect to have the redemption details email directly to the recipient. To avoid delays, ensure you enter the correct recipient email address. Any purchases made with a gift card where a return/refund is requested will be refunded back to the same gift card used in the order (no exceptions).

                  How long are gift cards valid for?
                  
                Gift cards are valid for 3 years from the date of issue.

                  How do I use a discount code?
                  
                Simply enter the discount code at the checkout page in the ‘coupon code’ field and then click ‘apply code’. Only one discount code can be redeemed per order. (Not applicable for 50% off sale)
Discount/coupon codes are not eligible with any existing sales/promotion items, including bundles and gift cards.

                  What is Afterpay?
                  
                Find all of the information you need to know about Afterpay here.

                  What is Zip Pay?
                  
                Find all of the information you need to know about Zip Payhere.

                  What is Klarna?
                  
                Find all of the information you need to know about Klarna here.

                  What happens if I forgot to use my discount code?
                  
                Once an order has been processed, we’re unable to make any changes.

                  I am getting an error message processing my payment?
                  
                Try using an Incognito web browser and clearing your cache to process your order. If you’re still experiencing issues,contactsupport and our amazing team will look into this for you!