FAQs

  • Black Friday Sale
  • Shipping & Delivery
  • Returns
  • Orders & Tracking
  • Products & Stock
  • Payments & Gift Cards
  • Other

Don’t buy wondering. From the discounts to the juicy details, we’ve answered all of your burning questions about our Black Friday Sale period - because filling your cart is the only thing you should have to focus on.

  • I’ve sent a support enquiry, when should I expect a response?


    Our Black Friday sale is seriously big, so we’re expecting to see a large increase of enquiries during our sale period. Our dedicated customer support team will be working tirelessly to answer all of your enquiries, but please allow 2-5 days for a response.

  • How long will my parcel take to be dispatched? Will there be delays?

    We’ve recruited an extra team to help us with the heavy lifting throughout our Black Friday sale, but there is a chance some orders may experience delays (possibly up to 14 days to dispatch/leave our warehouse). Rest assured that we’ll be working around the clock to make sure you get your order ASAP.

  • When does the sale start?

    Our Black Friday sale will start at 7:00 PM AEDT on Wednesday November 8th.

  • Why is the site locked down?

    We want our Ryderwear community to have the best Black Friday experience possible. We’re taking our site down right before we make it live, so we can make sure everything is working perfectly for our smoothest sale yet! During this time you won’t be able to browse the site or add items to your basket until the sale goes live at 7:00PM AEDT (Sydney time) on November 8th, so best to get prepped early with your carts or wishlists.

  • Are my items reserved in the cart?

    Stock is limited and sells out quickly on Black Friday, so we can’t hold your items in your cart until your payment has been confirmed. We strongly recommend preparing a Wishlist or shopping cart with the items you love, so you can get your hands on your favourite activewear as quickly as possible when the sale goes live!

  • Will shipping be delayed?

    With the high volume of orders we expect to see, as well as the increase in packages in our courier network during the Black Friday period, shipping delays may be expected. Rest assured that our team is working around the clock with our delivery partners to ensure that you get your order as soon as possible.

  • Can I return items purchased during the Black Friday sale?

    Absolutely. Our standard returns policy will apply if things don’t quite work out, and Ryderwear has a brand new returns portal in place to make things super simple and convenient. View all the info on our returns page.

  • How long does it take to process my return?

    Please allow 14 business days to process once the items have arrived back in our warehouse.

  • Can I use a discount code or gift card to make a purchase during the sale?

    Yes, you can use 1 x discount code or BeneFITS voucher and multiple gift cards per transaction.

  • What payment methods can I use during Black Friday?

    All the usual methods! Credit cards, debit cards, Ryderwear vouchers, and Afterpay.

  • How much does shipping cost?

    All of our regular free and express shipping thresholds will apply for your country, so you can fill your cart without worrying about any extra fees! Click here to view shipping & delivery fees for your location

  • How long will it take to process my return?

    Due to the possible increase in returns during the sale period, returns may take up to 14 business days to process once the items have arrived back in our warehouse.

  • STILL HAVE A QUESTION?

    If there’s anything we’ve missed and you have any other questions, then please hit us up at support@ryderwear.com.au and our legendary customer service team will look after you!

    When doing so, please ensure that you include as much information about your query in your first message so that our agents can help resolve any questions you may have, as quickly as possible.

    Please note that things get super busy for us around this time of year, so if you don't receive an immediate response from us, don't panic - we'll be working round the clock to answer your DMs and e-mails pronto.

  • Where do you ship to?

    You can view a full list of the countries that we ship to here.

    Due to current worldwide events, Ryderwear has needed to temporarily suspend shipping to countries with closed borders. To date, the countries that have been affected are: India, Mauritius, Saudi Arabia and Ukraine. We expect additional countries to be affected as more borders are closing, and we will continue to monitor the situation closely. We look forward to being able to ship to our Ryderwear family in these countries soon and help them live their best life through fitness.

  • How long will my order take to arrive?

    You can view dispatch & delivery times here. Simply select your country of delivery from the dropdown.

  • Where is my order shipped from?

    Orders placed from our AU site are shipped from our Australian fulfilment centre.

  • Will I have to pay customs & duties on my order?

    Our shipping & delivery page will tell you if you will be eligible to pay customs & duties. Simply select your country of delivery from the dropdown.

  • What is the difference between dispatch and delivery?

    Dispatch is the time it takes from receiving your order to it leaving the warehouse with one of our shipping partners. Delivery time is the time it takes to get to you once our delivery partners pick up your package from one of our fulfilment centres.

  • How much does it cost to ship my order?

    Shipping costs for your order can be viewed here. Simply select your country of delivery from the dropdown.

  • Can I change my address once the item has been dispatched?

    Domestic customers can change their address by contacting the delivery partner who has their parcel. International customers will need to wait until the parcel arrives in their country and is transferred to our domestic delivery partner before they can change it with the courier.

  • How do I return an item?

    We’ve made our returns process simple. Just head to our returns page for the full instructions and return policy.

  • What if my item is faulty?

    If you’ve received an item which you believe to be faulty, please do not hesitate to contact our team with clear images, a detailed description of the fault, as well as the order number and email address associated with the purchase. If your claim is justified, we'll refund the cost of return and arrange compensation for you, upon the item being received back into our facility.

    Claims for orders arriving damaged or with incorrect items must be made within 7 days of delivery. After 7 days, you will be required to follow our standard returns procedure, which is outlined here. Please note that items damaged due to general wear and tear, misuse, or failure to follow care instructions will not be considered faulty.

  • Do I need to pay for return shipping?

    For Australian customers selecting a store credit for their item/s, a free shipping label is offered. For Australian customers selecting a refund, a prepaid shipping label fee will be charged upon lodgement of their return in our returns portal.

    For Australian customers selecting a refund via ‘Refundid’ for their item/s, the shipping label fee will be automatically deducted from the overall cost of your refund.

    All New Zealand customers opting for either a store credit or refund, a prepaid shipping label fee will be charged upon return lodgement through our returns portal.

    For customers outside of AU & NZ, selecting a store credit or refund for their item/s will generate a plain address label free of charge. Please note, this is NOT a shipping label, and customers must take the package to their nearest post office, and request a shipping label for the package to be sent to the main address on the label.

    If you are having trouble lodging your return, please reach out to our support team who can assist you.

  • How long does it take to process my return?

    We do our best to process your return within 14 business days once it arrives in our South Australian-based warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

  • How will I be refunded?

    If ‘Refundid’ is chosen, you will be refunded back to your nominated bank account. If you have requested a standard refund for your returned item/s, the refund will be issued to the original payment method used for your order. In the case you used a store credit or gift card for your initial purchase, the refund will be automatically credited back to this payment method first, before any other payment types.

    If you have purchased using Afterpay or another buy now pay later option, you will be refunded or credited back to your chosen platform. If you are receiving a credit note, you will continue to make payments until the original item is paid for and you will be issued a new credit note via email to use straight away.

  • What is Refundid?

    Refundid provides shoppers instant refunds for their returns. No need to wait for your order to be shipped back and checked before you’re issued a refund. Use Refundid to get your refund before shipping back your items. 

    With Refundid your refund appears in your account in under 30 seconds.

    Please note that Refundid is currently only available to Australian customers. Instant returns are not available for outlet items.

  • How do I get an Instant Refund with Refundid?

    To get an instant refund follow the return instructions on our returns page and select ‘Instant Refund via Refundid’ as your refund type. When signing up to Refundid you’re prompted to provide your BSB and Account Number. Refundid pays you instantly into this account.

    After using Refundid your refund process is complete. If you have not shipped back your items, you must do so within 5 days.

    Please note that Refundid is only available to Australian customers. Instant returns are not available for outlet items.

  • Can I exchange an item?

    While we’re working hard on creating an exchange process, exchanges are not currently available to customers.

  • I received my item as a gift, how can I return it?

    To return an order received as a gift, we require the original purchaser to reach out to us with the necessary order information. We can then point you in the right direction to lodge your return via our portal.

  • What is the return address?

    For all orders placed through our site, a returns label containing the returns address can be generated on our returns page.

  • I’ve sent a non-Ryderwear item back to you, what do I do?

    Anything accidentally or incorrectly returned our way (that’s not a Ryderwear item) will be the responsibility of the sender, not Ryderwear. We’ll always do our very best to help out, but unfortunately we can’t make any promises!

  • Can I return items purchased in store, via the online portal & vice versa?

    If you made your purchase online, please ensure you lodge your return via the online returns portal, and send them back to our warehouse.

    To return items purchased from our Ryderwear Gym Retail Stores, please contact the store where you made the purchase.

    Please note that our retail stores cannot process returns made online, and similarly online returns cannot be accepted at our physical retail spaces.

  • Can I return multiple orders back with one shipping label?

    To ensure a smooth and efficient returns process, we kindly recommend using the designated shipping label generated upon lodging each of your return requests.

    Combining multiple orders under one shipping label may result in extended processing times, which could affect the timely or successful issuance of your refund (whether through Refundid or to your original payment method) or store credit, in accordance with the timeframes outlined in our Returns Policy.

    We want to ensure nothing interrupts your progress towards achieving your fitness goals, hence, please utilise the individual shipping labels, and keep enjoying your best life in fitness!

  • How can I track my order?

    Follow your activewear from dispatch to your doorstep by using your order number and email, or your tracking number to track your order here.

  • Can I cancel my order?

    Due to the speed and efficiency of our distribution centres, once you hit Pay Now, we’re unable to cancel your order. However our simple new returns process means refunding your activewear is easy. Head to our Returns Page to find out how.

  • Can I amend my order after it has been placed?

    Due to the speed and efficiency of our distribution centres we’re unable to make changes to your order, but if you’d like to change your shipping address, contact the shipping partner when you receive your tracking info, then organise delivery to another location.

    If you have any further inquiries or questions, please don’t hesitate to contact our friendly customer service team and we’ll do our best to accommodate your request.

  • What if I don’t receive my order confirmation?

    Sometimes order confirmation emails can be redirected into junk inboxes. If you don’t have the order confirmation email in either inbox, you can contact us and our customer experience team will be able to confirm your order.

  • Why was my order automatically cancelled?

    Sometimes orders are incorrectly identified as fraudulent by our system, causing them to be automatically cancelled. If you think you’ve been affected, contact our team and we will look into this for you.

  • How do I find out when an item is going to be back in stock?

    If you’re in love with a product on our site that’s out of stock, simply click on your desired size and input your email in the ‘email me when available’ box. You’ll be the first to know when that item is restocked!

  • What is the warranty on products?

    All Ryderwear products have a warranty period of 3 months from the date of purchase. We will replace all items with a manufacturing defect, but as a general rule, any orders outside the 3-month period (from date of purchase) will not be covered under warranty and we do request clear pictures in order to assist further.

    If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team with clear pictures and a detailed description as well as your order details (order number and email address associated with the purchase).

  • What’s your sizing like?

    We’ve included a helpful size guide on each of our product pages. If the item is a smaller or larger fit that normal, it will be noted by the sizing chart.

  • How do I care for my Ryderwear?

    Sometimes a heavy spin cycle can do more damage to your Ryderwear than a heavy squat session. Here’s how you can get the most of your activewear & maximise the longevity and durability of our gear.

    1. Cool Machine Wash: Don’t use hot water or harsh settings. Do not bleach or tumble dry. Wash your activewear inside out and avoid washing with rough surfaces like denim, velcro or zippers.

    2. Wash Similar Colours Together: To help preserve the original colours and prevent bleeding, wash your activewear with similar colours. Don’t mix dark & brights.

    3. Line Dry In the Shade: If you’re drying your activewear on the line, hang it inside out. Washing your activewear inside out will also help protect it. If you iron or steam your activewear, stay away from prints.

    4. For Sports Bras: Remove the padding before you wash the bra. This will help retain the shape of the bra

    5. Fabric Softeners Are Fine

    How Do I Wash My Seamless?
    Wash any delicate seamless fabrics or mesh fabrics in a wash bag to help protect the material and maximise the longevity.

    How Do I Care for My D-Maks?
    The best way to care for your D-Maks is by using them as a training shoe only. Change your shoes before & after your workout if you want your favourite pair to have you covered for a lifetime of lifts. You can use a leather waterproofing spray when cleaning.

  • How do I ensure colour matching in my purchases?

    For optimal colour coordination, it is suggested to opt for products within the same collection. While items from separate collections may exhibit close colour similarities, variations in dyes, fabric, and manufacturing may result in slight color variations, making a precise match uncertain.

  • What happens if my item is faulty or damaged?

    If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team with clear pictures and a detailed description, as well as your order details (order number and email address associated with the purchase). We will refund the cost of return and arrange a replacement or refund if the item is found to be defective.

  • What if I purchase from a wholesale stockist and there is an issue?

    Unfortunately Ryderwear will not refund or credit any items that aren’t purchased through our website. Customers will need to contact the wholesaler they purchased the item from, with a description and images of the fault.

  • What payment methods do you accept?

    We accept Credit Card, PayPal, Apple Pay, Zip Pay, Klarna and gift cards. For customers located in Australia we accept Afterpay.

  • Can I purchase a Ryderwear Gift Card?

    You sure can! A Ryderwear gift card is the perfect fitness gift. You can find our gift cards here. Gift cards are not exchangeable for cash.

  • How will I receive my Gift card?

    Gift cards are sent electronically via email within 24 hours of the purchase. If purchasing a gift card for someone else, you can elect to have the redemption details email directly to the recipient. To avoid delays, ensure you enter the correct recipient email address. Any purchases made with a gift card where a return/refund is requested will be refunded back to the same gift card used in the order (no exceptions).

  • How long are gift cards valid for?

    Gift cards are valid for 3 years from the date of issue.

  • How do I use a discount code?

    Simply enter the discount code at the checkout page in the ‘discount code’ field and then click ‘apply code’. Please note that only one discount code can be used per transaction.

    Discount codes cannot be used on gift cards.

  • What is Afterpay?

    Find all of the information you need to know about Afterpay here.

  • What is Zip Pay?

    Find all of the information you need to know about Zip Pay here.

  • What is Klarna?

    Find all of the information you need to know about Klarna here.

  • Do you offer student discounts?

    We love seeing students getting stronger! Simply register with Student Beans, verify your student status and use our Ryderwear student discount code to get 10% off your order!

  • Can I use my discount code and Gift card on the same transaction?

    Yes, you can use 1 x discount code or BeneFITS voucher and multiple gift cards per transaction.

  • What happens if I forgot to use my discount code?

    Once an order has been processed, we’re unable to make any changes.

  • I am getting an error message processing my payment?

    Try using an Incognito web browser and clearing your cache to process your order. If you’re still experiencing issues, contact support and our amazing team will look into this for you!

  • How can I work for Ryderwear?

    We’re always looking for passionate, hard-working, creative thinkers! To see current job vacancies, visit our Careers Page.

  • Do you have retail shops?

    While we’ve been online-only for over a decade, we have just opened our first ever Ryderwear gym & clothing store in our hometown of Adelaide. Check it out here!

    For our interstate & international community - we're aspiring to have Ryderwear gym & retail spaces all over the globe. Stay tuned!

  • How can I become a Wholesaler?

    You can apply to become a wholesaler here.

    If you would prefer to shop in US dollars, visit our US wholesale site here.

  • Can't find the answer to your question?

    Please don’t hesitate to contact our customer service team at support@ryderwear.com

    Ryderwear HQ is located at 10-14 Alfred Avenue, Beverley, South Australia, 5009, Australia. Our Customer Experience team operate between the hours of 8am-4pm on Monday-Friday (ACST) Australian Central Standard Time and do not operate on weekends or public holidays, so we ask that you please be patient with responses during this time. Our team will endeavour to respond to your inquiry within 48 business hours (this does not include weekends and public holidays).

  • Returning an order from the free gift card deal

    Returning your order from the free gift card deal may result in the gift card being cancelled.