FAQs

We’ve made our returns process simple. Just head to our returns page for the full instructions and return policy.

If you’ve received an item which you believe to be faulty, please do not hesitate to contact our team with clear images, a detailed description of the fault, as well as the order number and email address associated with the purchase. If your claim is justified, we'll refund the cost of return and arrange compensation for you, upon the item being received back into our facility.

Claims for orders arriving damaged or with incorrect items must be made within 7 days of delivery. After 7 days, you will be required to follow our standard returns procedure, which is outlined here. Please note that items damaged due to general wear and tear, misuse, or failure to follow care instructions will not be considered faulty.

For Australian customers selecting a store credit for their item/s, a fee of $7.95 will be charged.

All New Zealand customers opting for a store credit, a prepaid shipping label fee will be charged upon return lodgement through our returns portal.

For customers outside of AU & NZ, selecting a store credit for their item/s will generate a plain address label free of charge. Please note, this is NOT a shipping label, and customers must take the package to their nearest post office, and request a shipping label for the package to be sent to the main address on the label.

If you are having trouble lodging your return, please reach out to our support team who can assist you.

We do our best to process your return within 14 business days once it arrives in our South Australian-based warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

While we’re working hard on creating an exchange process, exchanges are not currently available to customers.

To return an order received as a gift, we require the original purchaser to reach out to us with the necessary order information. We can then point you in the right direction to lodge your return via our portal.

For all orders placed through our site, a returns label containing the returns address can be generated on our returns page.

Anything accidentally or incorrectly returned our way (that’s not a Ryderwear item) will be the responsibility of the sender, not Ryderwear. We’ll always do our very best to help out, but unfortunately we can’t make any promises!

If you made your purchase online, please ensure you lodge your return via the online returns portal, and send them back to our warehouse.

To return items purchased from our Ryderwear Gym Retail Stores, please contact the store where you made the purchase.

Please note that our retail stores cannot process returns made online, and similarly online returns cannot be accepted at our physical retail spaces.

To ensure a smooth and efficient returns process, we kindly recommend using the designated shipping label generated upon lodging each of your return requests.

Combining multiple orders under one shipping label may result in extended processing times, which could affect the timely or successful issuance of your refund (whether through Refundid or to your original payment method) or store credit, in accordance with the timeframes outlined in our Returns Policy.

We want to ensure nothing interrupts your progress towards achieving your fitness goals, hence, please utilise the individual shipping labels, and keep enjoying your best life in fitness!

Returning your order from the free gift card deal may result in the gift card being cancelled.