Returns
RETURNS
HOW DO I RETURN MY ITEMS?
Our returns process is so simple you can do it while meal prepping!
All you’ll need is your order number and email address, which you can find in your order confirmation email.
Need to get familiar with our returns policy first?
RETURNS INFORMATION
• Items can be returned within 30 days of delivery for a store credit for online returns, charged to the customer at $7.95, or for a store credit for gym purchases. We also now offer exchanges. The fee of $7.95 will still apply in addition to a fee of $10.95 to ship your exchanged order out to you. Please note, returns for online purchases cannot be sent to the gym, and returns for gym purchases cannot be sent online. This excludes outlet items (unless faulty)
• We want to find a new home for your activewear, which is why we request that all items are returned in their original unworn condition, with tags attached and must not have any signs of wear, washing, damage or alterations made by you. That means items returned with makeup/tan stains, perfume/body odours, deodorant or sweat patches from those HIIT sessions will not be accepted and will be returned to you!
• When returning our shoes, the soles must be returned clean and unscuffed. Please ensure the laces are loosened and not left tightened to avoid damage to the shoe exterior. Please also ensure the shoe box is wrapped neatly and returned in original condition, with no return details or tape affixed to the actual shoe box itself.
• Swimwear can be returned provided that it remains unworn and is in its original condition, with all tags and protective stickers intact and unaltered. All Swimwear must be tried on over underwear as soiled items will not be accepted for return.
• For health & hygiene reasons, we do not accept returns on men’s or women’s underwear (unless faulty).
• We do not accept returns on any Gift Cards.
• Please ensure your return is packaged adequately to ensure no products are damaged in transit back to our facility.
• If an item is returned and found to be faulty or damaged due to customer misuse (such as improper care, damage caused during use, or alterations), a $14.95 fee will be deducted from your store credit.
FAULTY ITEMS
• Received an item that you believe is incorrect, damaged or faulty? Please contact our team with clear images, a detailed description of the fault, as well as the order number and email address associated with the purchase. If your claim is justified, we will refund the cost of return and arrange compensation for you, upon the item being received back into our facility.
• Claims for orders arriving damaged or with incorrect items must be made within 7 days of delivery. Please note that items damaged due to general wear and tear, misuse, or failure to follow care instructions will not be considered faulty.
RETURNS LABELS
For Australian customers selecting a store credit for their item/s, a shipping label is offered and charged to the customer at $7.95.
For all New Zealand customers selecting a store credit for their item/s, a prepaid shipping label fee will be charged upon lodgement of their return through our returns portal.
For customers outside of AU & NZ, selecting a store credit for their item/s will generate a plain address label, free of charge. Please note, this is NOT a shipping label, and customers must take the package to their nearest post office, and request a shipping label for the package to be sent to the main address provided on the label.
For all customers selecting an exchange for their item/s, a shipping label is offered and charged to the customer at $7.95 plus an additional $10.95 to ship your replacement order out to you.
If you are having trouble lodging your return, please reach out to our support team who can assist you.
